Returns and Late Packages

Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you receive damaged or faulty goods, please contact us within 5 days of receiving your order to arrange a replacement or full refund.

Contact us by email at info@eosupplies.co.nz to discuss arrangements for return of the damaged goods and issuing a replacement or refund. This does not affect your statutory rights. 

We request that all items returned are packaged securely.

Lost or Late Packages

If you parcel is taking longer to arrive than anticipated, please first check tracking details on the carrier website. You can find your tracking number in your shipping confirmation email. Otherwise please email us at  info@eosupplies.co.nz

 

Disclaimer:
The information and images contained on this site are for the sole purpose of marketing and sales of products and services sold by Essential Oil Supplies NZ and should not be duplicated or reused outside of the website, and remain the property of Essential Oil Supplies. Changes in prices of goods, conditions or services are expressly reserved. Where we connect with other companies and organisations or refer to other websites and third parties, we accept no responsibility for use of these sites and the information they contain. We never share customer information with these companies.

The information and images contained on the Essential Oil Supplies website have been produced with the utmost of care and attention, however it is possible that errors will occur. If you discover any errors, please advise us by email at  info@eosupplies.co.nz and we will review and correct this. Where information is found to be incorrect about a product or service that you have purchased, you can return that product to us for a refund or replacement.